Unlike solicitors, we do not charge you at an hourly rate. NACSA subscribers benefit from a host of support and guidance from the advisers, to help you resolve the outstanding issues on your case.
Some of the benefits include;

TELEPHONE SUPPORT :
One of the most frustrating aspects of dealing with the Child Support Agency is the impression that they are simply not listening to you and your concerns. Sometimes just having the knowledge that someone is listening without judgement can make all the difference. As a subscriber, you will be given details of the telephone help line number where you leave your details and an adviser will call you back to discuss the issues of concern. Many current subscribers have expressed a feeling of “having the weight taken off them” just by an initial phone call.
Access to the advisers can also be gained via a direct email address, and we aim to respond to all subscriber enquiries within 48 hours.

MEMBERS FORUMS:
Many other websites which have public discussion forums which often become tainted with posts from individuals that pre-judge, criticise and generally “flame” other posters. The NACSA forum is available to subscribers only, and thus provides a safe platform for you to discuss matters relating to their personal lives and CSA problems. The discussion forums will not only allow you to meet other subscribers, but will also show you that your case is not unique – and the anxiety you feel is not uncommon. You will meet and make friends with people in similar situations to yourself, and who will offer the support that is needed at difficult times. We have a specific forum for the partners to NRPs who experience problems that other people find difficult to understand at time.

NEWSLETTERS:
Every quarter, you will receive a copy of our newsletter NACSA NEWS. This newsletter will keep you informed of all progress and developments take place within CSA, and the introduction of CMEC. It will keep you up to date with the work that NACSA has carried out both with CSA itself and for individual clients. Current subscribers have informed us of how useful they find the newsletters, and how they value it as one of the benefits of subscription.

INFORMATION DATABASE:
Child Support Law is complex, so much so that sometimes even agency staff is not aware of the correct procedures to follow. Our subscriber section will keep you informed of information that we feel is important to know. You will find a range of sources providing you with useful and informative information and we shall continue to expand on this when we have information that is important to you.

NEWS AND BULLETINS:
At the time of writing, Government are currently working on their new CMEC scheme, due to be introduced in 2011-2013. There will be many stages to work through, and as each area develops, changes may be evident in the CSA system that we have today. The CSA are also implementing the Operational Improvement Plan which will also introduce changes to the current procedures. We will keep subscribers informed with developments within CSA as soon as we become aware of any proposals to amend existing regulations.

OFFICIAL MEETINGS:
As a stakeholder group to the Child Support Agency, we have the right to question, and raise official complaints to CSA directorate should we feel that they are not acting appropriately. This position allows us to not only be aware of any proposed changes to legislation and procedure, but also to raise certain impossibly difficult cases to higher authority.
NACSA officials also attend regular meetings with a variety of CSA directorates, Ministers and the Dept. of Works and Pensions Select Committee. These meetings allow NACSA to relay concerns about activities of the CSA staff, both for individual cases and against practises as a whole that inflict hardship upon families.

Still not sure whether to subscribe?

Then email your general enquiry now to enquiries@nacsa.co.uk
or write to us at PO Box 4454, Dudley, West Midlands, DY1 9AN.

Our FREE response will be with you without delay!