CSA Addresses

Contacting CSA

NACSA help parents involved with the CSA/Child Maintenance Service, but we are not associated to or a part of them. If you are trying to contact the CSA directly, please use the details below.

 

BELFAST CSA
Freepost RTGJ-LSZK-GAET
Child Support Agency 6
Mail Handling Site A
WOLVERHAMPTON
WV98 1SH

Tel: 08457 133 133 (Old Rules)
Tel: 0345  609 0092 (New Rules)

BIRKENHEAD CSA
Freepost RTGJ-CERZ-LRSS
Child Support Agency 5
Post Handling Site B
WOLVERHAMPTON
WV99 1GH

Tel: 08457 133 133 (Old Rules)
Tel: 0345  609 0082 (New Rules)

DUDLEY CSA
Freepost RTGE-ZHHC-SXKE
Child Support Agency 1
Post Handling Site B
WOLVERHAMPTON
WV99 1ED

Tel: 08457 133 133 (Old Rules)
Tel: 0345  609 0062 (New Rules)

FALKIRK CSA
Freepost RTGJ-RHTA-EAAB
Child Support Agency 3
Mail Handling Site A
WOLVERHAMPTON
WV98 1SG

Tel: 08457 133 133 (Old Rules)
Tel: 0345  609 0042 (New Rules)

HASTINGS CSA
Freepost RTGJ-RHTA-EAAB
Child Support Agency 3
Mail Handling Site A
WOLVERHAMPTON
WV98 1SG

Tel: 08457 133 133 (Old Rules)
Tel: 0345  609 0052 (New Rules)

PLYMOUTH CSA
Freepost RTGH-CAJR-AKJJ
Child Support Agency 4
Mail Handling Site A
WOLVERHAMPTON
WV98 1QL

Tel: 08457 133 133 (Old Rules)
Tel: 0345  609 0072 (New Rules)

KIRKCALDY
Child Support Agency
PO Box 22
EDINBURGH
EH91 5BE
 
   

CSA COMPLAINTS:

Before any official complaint is lodged, you should raise any concerns or queries to the caseworker. If no satisfactory response is gained, your complaint should be lodges in the following order:

Stage 1: Complaint Resolution Team, based at the centre dealing with your case.
Stage 2: Jim Edwards, Client Services Director addressed to the centre dealing with your case.
Stage 3: ICE address as below.
Stage 4: Parliamentary Ombudsman address as below.

   
JIM EDWARDS
(Client Service Director)

Address as per the main Business Unit dealing with your case.

COMPLAINTS REVIEW TEAM
Child Support Agency
PO Box 442
Crewe
CW98 1AD

ICE (Independant Case Examiner)
PO Box 209
Bootle
L20 7WA

Email ice@dwp.gsi.gov.uk
Tel: 0345 606 0777
Fax: 0151 221 6601

PARLIAMENTARY OMBUDSMAN
Millbank Tower
Millbank
London
SW1P 4QP

Helpline: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk

   

CSA Appeal and Tribunal:

From 28th October 2013, your dispute must be raised through the Mandatory Reconsideration process before lodging any appeal

Direct Lodgement England and Wales:
HMCTS SSCS Appeal Centre
PO Box 1203
BRADFORD
BD1 9WP

Direct Lodgement Scotland:
HMCTS SSCS Appeal Centre
PO Box 27080
Glasgow
G2 9HQ

HMCT Customer Enquiries 0300 123 1142

 

 

HMCT Services - Birmingham
3rd Floor
Auchinleck House
Board Street
Birmingham
B15 1DL

Tel: 0845 408 3500

HMCT Services - Cardiff
Eastgate House
Newport Road
Cardiff
CF24 0YP

Tel: 0300 1231142

HMCT Services - Glasgow
Wellington House
134-136 Welling Street
Glasgow
G2 2XL

Tel: 0141 354 8400

HMCT Services - Leeds
The Appeals Service Teams (TAS)
York House
York Place
Leeds
LS1 2ED

Tel: 0113 251 9500

HMCT Services - Liverpool
36 Dale Street
Liverpool
L2 5UZ

Tel: 0300 123 1142

HMCT Services - Newcastle
Manorview House
Kings Manor
Newcastle Upon Tyne
NE1 6PA

Tel: 0191 201 2300

HMCT Services - Sutton
Copthall House
9 The Pavement
Grove Road
Sutton
SM1 1DA

Tel: 0208 652 2300