Problems with child maintenance payments and debt? We can help!
Loverock House, Brettell Lane,
Brierley Hill, West Midlands, DY5 3JN
Mon - Fri 9.30 - 15.00
Saturday and Sunday CLOSED

Disclaimer


  • The content of this website is for general information, and guidance only. NACSA is excluded from any liability for any error, omission or inaccurate material. For more specific guidance and in-depth clarification of aspects of your particular case, please contact the advisers who will assist you where possible, or signpost you to the appropriate body/organisation.
     
  • The information on our website is deemed accurate at the time of publication. However, the child support legislation is regularly subject to change, and updates are made to our site at earliest opportunity.
     
  • Unless express permission has been granted, the content of this website may not be copied, or adapted or reproduced for display or publication in any manner. Legal action will be taken if appropriate.
     
  • Our website may contain links to other websites. . NACSA is excluded from any liability of any content within any listed website.
     

 

Conflict of Interest Policy
 

We remain vigilant to identify any conflicts of interest at the earliest opportunity.    If a conflict of interest is identified before, or at the point of purchase, the transaction will be declined or refunded prior to any discussion with our consultants.  

If a conflict of interest is identified during the initial consultation, we will manage it as follows:

  • Any communication with a client who is linked to an existing client will be suspended as soon as a conflict of interest is identified.
  • Details of the conflict of interest will be notified to the main director of NACSA at the earliest opportunity.
  • To preserve client confidentiality, all case notes of the two parties will be immediately locked and will be accessible by the Director only. 
  • The Director will review the details and confirm if it constitutes a Conflict of Interest.  If yes, the Director will
    • Consider the possibility that both parties would be amenable to settling matters outside of CMS, and facilitate those discussions where possible.  Costs would be charged to the newest client unless both parties agree otherwise. 
    • Advice the new client of the conflict of interest, thus preventing any further discussion.   The purchase will be cancelled and the new client reimbursed in full. 
  • All documents, details and any other information relevant to the cancelled purchase will be removed from our system.