The anonymous information generated by Google Analytics cookies about your use of this website is transmitted to Google. This information is then processed to compile statistical reports on website activity for this site only. We may utilise these anonymous reports to optimise the website for users.
The Live Chat facility is only available to those who have a valid support service in place. Livechat appointments can be made for evenings or weekends.
If you choose to use this facility, a transcript of your conversation will be saved in our database against your member profile, for future reference.
If you choose to purchase any of our services, your personal details, including details associated with any cases that you tell us about, will be stored in our secure database. Some of our more comprehensive services may also involve the storage of physical documents alongside electronic data. We do not share or sell your information to any other person unless consent is given, or if we are required to do so by data protection regulation. Such data will not be kept for longer than necessary. .
More details regarding the data that we hold, and how we use it can be provided by request.